Wednesday, February 13, 2013

More on maintaining

If you really want to maintain the high level of training that you have given to your team members - you must get all of your managers on board with the Maintaining part of the process. It is very easy to fall into the trap of expecting the #1 manager to do all the training and work. The #1 person would be the General Manager or whatever title your organization gives to the top banana in the establishment.  If that person tries to do it all...they will fail. It may not be today or tomorrow, but eventually things will start to fall apart.

Train and develop your management team to execute your training process the same way that you do.  This is another level of TEAM - this level is for training your managers.  Part of their training has to be training them to train!  It follows the same pattern...Train them...let them know what your Expectations are -hold them Accountable for meeting those expectations  and work with them to Maintain the system.

You and your management team must follow the tag line...train - follow up...continue to train...continue the journey.  Trust but Verify!!!  Observe what your team members are doing. Watch them when they don't know you are watching them.  When you see them doing something the wrong way - stop them and review the proper procedure.  If you or a member of your team allows them to do the task the wrong way - that will become the habit.  Remember 'Silence Gives Consent'...if you see it and don't say anything they will either -

  • think they are doing it right
  • think it doesn't matter if they do it right
  • think you don't care if they do it right
When that happens it can cause a downward spiral of improper procedures.  Generations of employees later - people may still be doing it the wrong way because the person who trained them was trained by the person who was trained by the person who did it wrong and wasn't corrected.  

All four steps of TEAM go hand in hand and are a continuous ongoing process.

Train for, ask for and expect support from your management team.  Training needs to be a part of their annual evaluations. If they aren't supporting this essential element of running a business - they aren't doing their job.

Training is not a one - time event - it is an ongoing journey...Learn it...Live it...Pass it on!

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