Wednesday, February 6, 2013

a few words on Maintaining

Sorry for my absence...real life training and a bout with food poisoning called me away!  I know...my husband really thinks it is comical when the 'queen of safe food handling' gets sick from eating something bad.

Maintaining all of the work you have done to this point in the training process can be a big challenge.  This is especially true if you have a management team that isn't up to your level of performance.  That opens a whole new door in training - Management training!!  Yes - we will discuss that - but for now, let's talk about how you can work to maintain the level of performance to which you have trained your team.

If you Train properly and effectively; set Expectations for your trainees/employees; hold your team Accountable to the training and standards; you must keep this going by working to Maintain the performance.

You can't sit back and say - ok...they are doing it right today - so they are going to do it right forever.  Remember the tag line...it isn't a one time event - it has to be a on going journey.

The documentation that you had trainees sign off on as they completed their training can really come in handy here.  You have a file on each person. You trained them and you documented that they completed the training.  You have to continually coach people to keep doing the right thing.  Your long-term employees are the ones who are the most likely to find short-cuts and new ways of doing things. They think that they know the job or task so well that they no longer have to look at the standards - they just do it without having to look anything up. This may be true and it is great to have a team who knows their job well - but beware.  As Ronald Reagan (whose birthday happens to be today) said "Trust but Verify".  Trust that they are doing it right - but continue to watch them and verify that they are doing it right. You might be surprised how someone you trust to do the task correctly has come up with their own short cut and doesn't even realize they aren't doing it right anymore.

We will talk about some ways to maintain standards next time.

Congratulations to the Baltimore Ravens on their Super Bowl win!!!

Training is not a one - time event - it is an ongoing journey...Learn it...Live it...Pass it on!

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